We offer FREE worldwide shipping on all orders.

Yes, it's absolutely free with no extra fees! Customs duties and taxes are covered.

 

Delivery Time Estimates: 

  • United Kingdom: 5 - 10 business days
  • United States: 5 - 15 business days
  • Australia: 7 - 15 business days
  • Canada: 7 - 14 business days
  • Europe: 6 - 15 business days
  • Rest of the world: 10 - 15 business days

Customizable pieces are made especially for you — please allow an additional 3–5 business days for creation before your order ships.

Important notes

  • All orders are typically shipped from our warehouse within 1–2 business days of the order being placed (excluding customizable items).
  • Customizable items require an additional 3–5 business days for production prior to dispatch.
  • Delivery times depend on the courier and cannot be guaranteed due to unforeseeable delays caused by busy periods, traffic, and weather conditions.
  • Kindly note that deliveries to remote locations may experience longer delays. When delayed, it may take up to 4-6 weeks for a successful delivery. 
  • We are not responsible for any address errors, lost packages, or order delays after your package leaves our facility.
  • We do not offer express shipping at this time.

 

Shipping Destinations: 

We currently ship to the United Kingdom, United States, Australia, Canada, Europe, and most of the world. We are unable to ship to French Polynesia, Russia, and China at this time. 

Order & Shipping Process: 

You’ll receive an order confirmation email immediately after placing your order. Orders are typically processed and dispatched within 1–2 business days (customizable items require an additional 3–5 business days for creation). Once shipped, delivery usually takes 5–15 business days, depending on your location. You’ll receive a tracking number by email so you can follow your order’s journey on our tracking page. You’ll also be notified when your order is shipped and delivered.

Track Your Order Here

If you didn’t receive your confirmation email, it’s likely an incorrect email address was entered. Please contact us at support@atoleajewelry.customerdesk.io and include your full name, shipping address, and phone number associated with your order.

 

Order Status:

You’ll be able to track the status of your order as soon as you place an order using your order number and email address found on your confirmation email and account. Order statuses appear as:

Ordered → In Process → Order Ready → In Transit → Out for Delivery → Delivered

Track Your Order Status Here

 

Order Cancellations & Changes:

Our team processes orders quickly, so we cannot guarantee cancellations or changes once an order is placed. If you have an incorrect shipping address please reach out to us at support@atoleajewelry.customerdesk.io.

 

Trouble Placing Order:

If you’re having trouble checking out, please try the following: 

  • Refreshing or checking your internet connection
  • Using another browser or device
  • Ensuring your card is enabled for international payments
  • Trying a different payment method or contacting your bank

Still having issues? Reach out to us at support@atoleajewelry.customerdesk.io if you are still experiencing issues. We're happy to help! 

   

Late & Lost Orders:

We're so sorry for the inconvenience! While delays and delivery issues are rare, they can occasionally happen due to courier issues or unforeseen circumstances. We truly appreciate your patience and are always here to help!

If your order is considered late: Please start by double-checking that your shipping address was entered correctly. Small details like apartment numbers or postal codes can sometimes be missed. We also ask that you allow for possible carrier delays. 

If your order has not arrived after 30 days, contact us at support@atoleajewelry.customerdesk.io and we will gladly assist you.

If your order is marked “Delivered”: We recommend checking around your delivery location and with neighbors. Please allow three business days for any updates, then submit a claim directly with your local carrier.

If you still haven’t received your order, contact us within 7 business days at support@atoleajewelry.customerdesk.io, and we’ll gladly help guide you through the next steps.

 

Missing/Incorrect Items: 

If your order arrived missing or incorrect items, please email support@atoleajewelry.customerdesk.io within three business days of delivery with:

  • Your order number
  • Photos of received items
  • Your shipping label

Our team will be able to investigate this with our packing team and carrier partners promptly.



Warranties:

Atolea's Lifetime Color Warranty

We stand behind the quality of our jewelry. If you experience a significant gold or silver color issue, you may submit a claim at any time. Once approved, you are eligible for a replacement or store credit.

Store credit issued from a warranty claim is intended solely for obtaining a replacement item. It is considered final sale and cannot be combined with other discount codes. Gifted jewelry is eligible for store credit only. Store credit will be calculated based on any promotional discounts applied to the original purchase.

Items must be purchased directly from atoleajewelry.com. Please retain all damaged items, as they may be required for future warranty claims. Atolea Jewelry reserves the right to deny any warranty claim.

Coverage includes:

  • Significant gold or silver color issues

Does not include:

  • Lost jewelry
  • Pearl discoloration
  • Normal wear and tear (including scratches and minor damage)
  • Damage from misuse of jewelry or improper storage
  • Free mystery items or promotional gifts

If you are eligible and wish to submit a claim, please reach out to us at support@atoleajewelry.customerdesk.io with the following information:

  • Current shipping address
  • Your order number
  • Which item is damaged
  • A description of the problem
  • Photographic evidence

 

Atolea's Broken / Faulty Item Warranty

If you receive a faulty item or your jewelry breaks due to a manufacturing defect, you have 90 days from the delivery date to submit a warranty claim. Once approved, you are eligible for a replacement or store credit. We will replace the item when possible. If a replacement is unavailable, store credit may be issued automatically.

Customizable items are covered only for manufacturing defects or errors caused by us. We cannot offer replacements or store credit for customer input errors (such as incorrect spelling submitted at checkout).

Store credit issued from a warranty claim is intended solely for obtaining a replacement item, is considered final sale, and cannot be combined with other discount codes. Gifted jewelry is eligible for store credit only. Store credit will reflect any promotional discounts applied to the original purchase.

Items must be purchased from atoleajewelry.com. Please retain damaged items, as they may be required for warranty claims. Atolea Jewelry reserves the right to deny any warranty claim.

Coverage includes:

  • Manufacturing defects

Does not include:

  • Lost jewelry
  • Normal wear and tear (including scratches and minor damage)
  • Damage caused by misuse or improper storage
  • Free mystery items or promotional gifts

If you are eligible and wish to submit a claim, please reach out to support@atoleajewelry.customerdesk.io with the following information:

  • Current shipping address
  • Your order number
  • Which item is damaged
  • A description of the problem
  • Photographic evidence
  • Plus a video if necessary (i.e. earring clasps)