All our jewelry is made from the highest quality stainless steel, then plated with 18k gold using a technique called PVD (Physical Vapor Deposition).

This new way of plating is 10x stronger than standard gold or silver plating, making our jewelry 100% waterproof!

All pieces are made from the highest quality stainless steel. Our materials are considered safe to use for anyone with allergies or sensitive skin.

Yes! We use genuine freshwater pearls that are carefully selected and highly valued for their beautiful rainbow luster.

This is all possible due to our unique plating process! We use the highest quality stainless steel that is then plated with 18k gold using a technique called PVD (Physical Vapor Deposition).

This new, modern way of plating, is ten times thicker than standard gold plating, is environmentally friendly, and uses a vacuum coating process, resulting in an extremely durable finish. This durability naturally makes it almost anything proof!

Cleaning Tips:

• Use only water and a mild soap to wash your jewelry.
• Use a soft cloth to help clean it (no abrasive cleaning tools).
• Regularly cleaning your pieces can keep residues to a minimum making them shine on the daily.

Storage Tips:

• Your jewelry already comes with our Atolea pouch which is perfect for keeping your jewelry safe!
• It's always best to store your jewelry in a way where they aren't rubbing against each other to prevent scratches.
• Any pouch or jewelry box with a soft texture inside is optimal.
• Make sure your jewelry is dry before storing it.

Every single Atolea order comes in a branded box, a jewelry pouch for every piece of jewelry, and a pack of stickers.

In addition, we are happy to share that we only use eco-friendly packaging and recycled paper.

Our ring size chart is listed under the ring sizes available for each ring or you can visit our Ring Size Chart.

If you need your necklace to be a bit longer, we offer a convenient chain extender to suit your needs. For your convenience, there is no minimum purchase requirement for free shipping, making it easy to order! You can find the chain extender here: Chain Extender.

Yes! We have a waitlist for all sold out items on any product's page still on our stock list. This item will have a "NOTIFY ME WHEN AVAILABLE" button in place of "ADD TO CART" where you can enter your email. This way you'll get an email notifying you as soon as it's available again.

Making a small adjustment from time to time will keep your earrings tight and working like new! Follow our guide here.

$0! All orders come with free worldwide shipping and tracking.

Along with our free shipping worldwide, all the duties & taxes are covered! We can guarantee there are no extra fees.

You can find our estimated delivery times here!

We currently ship to the United Kingdom, United States, Australia, Canada, Europe, and most of the world. We are unable to ship to Russia, French Polynesia, and China at this time.

You’ll receive an order confirmation email immediately after placing your order. Orders are typically processed and dispatched within 1–2 business days (customizable items require an additional 3–5 business days for creation). Once shipped, delivery usually takes 5–15 business days, depending on your location. You’ll receive a tracking number by email so you can follow your order’s journey on our tracking page. You’ll also be notified when your order is shipped and delivered.

Track Your Order Here

You’ll be able to track the status of your order as soon as you place an order using your order number and email address found on your confirmation email and account. Order statuses appear as:

Ordered → In Process → Order Ready → In Transit → Out for Delivery → Delivered

Track Your Order Status Here

Our team processes orders quickly, so we cannot guarantee cancellations or changes once an order is placed. If you have an incorrect shipping address please reach out to us at support@atoleajewelry.customerdesk.io.

If you’re having trouble checking out, please try the following:

• Refreshing or checking your internet connection
• Using another browser or device
• Ensuring your card is enabled for international payments
• Trying a different payment method or contacting your bank

Still having issues? Reach out to us at support@atoleajewelry.customerdesk.io if you are still experiencing issues. We're happy to help! 

While delays are rare, they can occasionally happen due to courier issues or unforeseen circumstances. We truly appreciate your patience and are always here to help!

If your order is considered late, please start by double-checking that your shipping address was entered correctly. Small details like apartment numbers or postal codes can sometimes be missed. We also ask that you allow for possible carrier delays. 

If your order has not arrived after 30 days, contact us at support@atoleajewelry.customerdesk.io and we will gladly assist you.

We’re so sorry for the inconvenience! While delivery issues are rare, unforeseen circumstances can occasionally occur.

If your order is marked as "delivered", we recommend checking around your delivery location and with neighbors. Please allow three business days for any updates, then submit a claim directly with your local carrier.

If you still haven’t received your order, contact us within 7 business days at support@atoleajewelry.customerdesk.io, and we’ll gladly help guide you through the next steps.

If your order arrived missing or incorrect items, please email support@atoleajewelry.customerdesk.io within three business days of delivery with:

• Your order number
• Photos of received items
• Your shipping label

Our team will be able to investigate this with our packing team and carrier partners promptly.

We're sorry to hear this! In this case, most likely the wrong email address has been entered. Please contact us at support@atoleajewelry.customerdesk.io and we will assist you in locating your order. Make sure to include your full name, shipping address, and phone number associated with your order.

You can find our return and exchange policy here!

If you are eligible after reviewing our return and exchange policy, please reach out to us at support@atoleajewelry.customerdesk.io with the information below and we will assist you through the necessary steps.

• Order Number
• Item(s) requesting to be returned or exchanged

Gifts can be exchanged for store credit. If you are eligible after reviewing our return and exchange policy, please reach out to us at support@atoleajewelry.customerdesk.io with the information below and we will assist you through the necessary steps.

• Customer’s email
• Order number
• Item(s) requesting to be exchanged

Please note that while we are happy to refund or exchange for store credit, we do not cover the cost of return shipping. You will be responsible for the return shipping cost and providing a tracking number for proof of return. The return shipping fee is based off the courier service you select (local post office, DHL, etc.) that best suits your needs.

We stand behind the quality of our jewelry. If you experience a significant gold or silver color issue, you may submit a claim at any time. Once approved, you are eligible for a replacement or store credit.

Store credit issued from a warranty claim is intended solely for obtaining a replacement item. It is considered final sale and cannot be combined with other discount codes. Gifted jewelry is eligible for store credit only. Store credit will be calculated based on any promotional discounts applied to the original purchase.

Items must be purchased directly from atoleajewelry.com. Please retain all damaged items, as they may be required for future warranty claims. Atolea Jewelry reserves the right to deny any warranty claim.

Coverage includes:

• Significant gold or silver color issues

Does not include:

• Lost jewelry
• Pearl discoloration
• Normal wear and tear (including scratches and minor damage)
• Damage from misuse of jewelry or improper storage
• Free mystery items or promotional gifts

If you are eligible and wish to submit a claim, please reach out to us at support@atoleajewelry.customerdesk.io with the following information:

• Current shipping address
• Your order number
• Which item is damaged
• A description of the problem
• Photographic evidence

If you receive a faulty item or your jewelry breaks due to a manufacturing defect, you have 90 days from the delivery date to submit a warranty claim. Once approved, you are eligible for a replacement or store credit. We will replace the item when possible. If a replacement is unavailable, store credit may be issued automatically.

Customizable items are covered only for manufacturing defects or errors caused by us. We cannot offer replacements or store credit for customer input errors (such as incorrect spelling submitted at checkout).

Store credit issued from a warranty claim is intended solely for obtaining a replacement item, is considered final sale, and cannot be combined with other discount codes. Gifted jewelry is eligible for store credit only. Store credit will reflect any promotional discounts applied to the original purchase.

Items must be purchased from atoleajewelry.com. Please retain damaged items, as they may be required for warranty claims. Atolea Jewelry reserves the right to deny any warranty claim.

Coverage includes:

• Manufacturing defects

Does not include:

• Lost jewelry
  
• Normal wear and tear (including scratches and minor damage)
• Damage caused by misuse or improper storage
• Free mystery items or promotional gifts

If you are eligible and wish to submit a claim, please reach out to support@atoleajewelry.customerdesk.io with the following information:

• Current shipping address
• Your order number
• Which item is damaged
• A description of the problem
• Photographic evidence
• Plus a video if necessary (i.e. earring clasps)

To snag Buy 2 Get 1 Free, you'll need to add 3 pieces of jewelry to your cart. This offer is cumulative, so you can even add 6 items to your cart and get 2 free, and so on! With this there is no minimum price you need to meet.

It’s important to note that bundles count as one (1) item. Freebies you unlock in your cart are not included in the 3 items.

A limit of one (1) discount may be applied to each order. If a second discount code is applied, our system will select the better deal and the other discount will not be applied.

Don't forget to input your code in the discount box at checkout! You should see the least expensive item will automatically zero out.

A limit of one 1 discount may be applied to each order. If a second discount code is applied, our system will automatically select the better deal and the other discount will not be applied.

To ensure you receive our free gifts, a minimum purchase is required. If you meet the minimum purchase, you are eligible for up to one free gift and one free bracelet.

We accept card payments with Visa, MasterCard, and American Express. Aside from the major credit cards, we also accept PayPal, Apple Pay, Google Pay, and Shop Pay!

When selecting PayPal as a payment option at checkout, you will be directed to the PayPal site to 'Log in' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to atoleajewelry.com.

On the top-left corner or bottom-left corner of the website, you have the option to convert the currency and this is all converted from our main currency which is the Euro (€) as we are headquartered in France. There should also be a pop-up window that lets you change the currency easily.

Oh no! We recommend trying the following actions:

• Use another browser or device 
• Make sure that your card is open for international payments
• Try another payment method or contact your bank

If you've tried those, it might be best to try again in a few hours just in case this is an isolated error.

1. Credit Card 

From the day the return is processed by our customer support team, depending on your bank, it will take around 2-7 business days for the refund amount to appear on your end. 

2. Debit Visa Card

Online purchases made with a Debit Visa Card will be processed as a credit card, and it will take around 2-7 business days for the refund amount to appear on your end. 

3. Paypal

Once a refund has been made back to your PayPal account, you will receive a notification from PayPal. It will take around 2-7 business days for the refund amount to appear on your end. 

Of course! We offer digital gift cards with instant delivery.

Our digital gift cards are delivered by email and contain instructions to redeem them at checkout. They have no minimum order value and no additional processing fees.

If you would like to purchase a gift card, you can find them here.

When you're ready to place an order with your gift card, just head to our checkout page and enter your code in the discount box. The value of your gift card will be automatically deducted from your order. If there is any remaining balance, you may pay with any of our accepted payment methods. If the gift card is in a different currency, no worries, it will be converted at checkout!

It just so happens that every single Atolea order comes in a branded box, a jewelry pouch for every piece of jewelry, and a pack of stickers. Altogether it makes the perfect gift for someone special!

There is also no packing slip included, so there is no indication of pricing. Overall, it's all set to send as a gift. All you need to do is add the recipient's name & address.

It's best to try our forgot password option on the login page. You will need to enter your email and a set of instructions will be sent to your inbox. Follow the password reset instructions to create a new password.

If you didn't receive the password reset instructions, it might help to check your spam.

If you don't recall the email associated with your account, please reach out to us at support@atoleajewelry.customerdesk.io with your full name and shipping address. We can you assist in locating your account.